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Dr Nelson Clinic .com Store Policies |
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Dr Mark Nelson Foot & Ankle Specialist
Clinic Home Page
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Store Policies & Contact Information
Shop with DrNelsonClinic.com / Arrowhead International, LLC**
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| Major credit cards and internet
e-checks accepted. Secure, encrypted online orders accepted through PayPal. Fast, easy, convenient orders with buyer protection. |
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Mail Orders: Click here for the mail order form. We do accept personal checks by mail, but be aware that this usually adds an additional 2 weeks to order processing before we are able to ship out your items. Personal checks from USA banks only, no business checks will be accepted. It may take about 10 days before the bank clears personal checks. For fastest service, we suggest using a US Postal Service money order. Due to the added risk and labor of accepting personal checks and money orders, there is an additional $3 service fee for all orders paid by check or money order. There is a $30 service fee plus legal and collection fees for checks with non-sufficient bank funds (NSF/"bounced checks"). We encourage you to order with our fast, secure, online "shopping cart." NO INTERNATIONAL MAIL ORDERS ARE ACCEPTED. Please check our website to verify that items are in stock. Out of stock items will not be shipped and those orders will be canceled.
Phone Orders: Sorry, but we no not accept telephone orders. This service may be added in the future.
Why do we use PayPal's secure online shopping cart?Because your security is PayPal's top priority. |
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We provide easy, hassle-free returns.
This applies only to merchandise purchased directly from
Arrowhead International, LLC (DrNelsonClinic.com) and not our affiliate
websites (for affiliate sites, see below).
Arrowhead International, LLC (DrNelsonClinic.com) sells only the following
products:
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Strassburg Sock
· Tineacide
· Nailstat
· Shumigator
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BioFreeze
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Breathalyzer 5500
For information and policies regarding all other products for sale on or through this website, please refer to the "Affiliate Website Purchases and Refunds" section below.
Computer Software Return Policy
Computer software is not returnable if opened.
Only unopened product in the factory sealed case is returnable.
The unopened software must be returned within 7 days of delivery.
No returns will be accepted after that point. Contact Adobe for product
warranty issues. Please email us if you have any questions regarding our
return policy. Shipping and handling fees are not refundable. If you
have opened the software case and don't want it, we suggest selling it on ebay.
New Merchandise Return Policy and Money Back Guarantee
(for Arrowhead Intl., LLC)
The quality of our products is guaranteed on all products we
directly sell in our store (affiliate website companies may have different
policies). Upon receiving the items, evaluate them at home and if you are
not completely happy with the products you purchased, simply
return the items in new, unopened (if package is sterilely sealed), unworn
and unused condition to our
company. The returned unused merchandise must be postmarked within 30 days of our
original shipping date (does not include computer software, see above for
details). Please ship the merchandise with a tracking number,
insured and postage-paid. Returned merchandise must include all
original product packaging and original sales receipt sent by us. Please
make a copy of the sales receipt for your records. Note that some items
may have a longer or different type of satisfaction guarantee as specified on
that specific product's web page. Buyer is responsible for return shipping
charges. After we receive the items back in new, unused condition, we will gladly
refund the cost of the items. Shipping and handling (S&H) charges are not
refundable. If more than one product is ordered and one of them is
returned, the entire S&H charge for the order will be deducted from the returned
item refund. Please allow 2 to 4 weeks for your return to be credited to
your account. Please directly contact the manufacturer regarding any product
warranty issues. For issues regarding products ordered from affiliate
websites, you must directly contact that internet company; we cannot accept
their returned merchandise or provide refunds. If you received
an item due to our error, please return the incorrect item postage paid USPS
First Class and you will be credited for the cost of return postage. After
verifying the error, we will send you the correct item at no additional charge. **Unlike some companies,
we don't charge restocking fees for
returned new, unused merchandise**
Used Merchandise Return Policy
Due to health reasons, used or worn products can not be
returned for a refund, except for Tineacide Antifungal and Tineacide Shoe
Spray (Shumigator).
Used Tineacide Antifungal and Tineacide Shoe Spray (Shumigator) products must be returned for a refund directly to the manufacturer and not to our company. You will receive a 100% money back refund for these products. You will receive information on how to obtain a full refund with your order.
Please directly contact the manufacturer regarding any product warranty issues. For issues regarding products ordered from affiliate websites, you must directly contact that internet company; we cannot accept their returned merchandise or provide refunds.
See above for computer software return policies.
Contact us by email (service5 @ drnelsonclinic.com) if you have specific questions regarding our store policies.
Product Warranty Issues
Please directly contact the manufacturer regarding any product
warranty issues.
Shipping Policies (for Arrowhead International, LLC.)
Items in stock are usually shipped out via US Postal Service ground delivery
within 3 business days of receipt of payment or bank clearing of check.
Please allow one to two weeks for delivery of orders within the continental USA, depending upon
delivery location and order day. See information below for items paid by check or money order. If items are on backorder,
they will be shipped within 3 business days of us receiving the items from our
suppliers. If backordered items are not received by us within 30 days, the
buyers purchase will be refunded and the order will be canceled. Sorry,
but at this time express shipping is not available. Orders over $50 may be
shipped insured and may require signature upon delivery.
International orders are shipped via United States Postal Service. There is a surcharge on total order, in addition to regular S&H fees, for all international (except Canada) online shopping cart orders. NO INTERNATIONAL MAIL ORDERS ARE ACCEPTED. Most international orders are delivered within 2 weeks, but they could take to 6 weeks to arrive, depending on the country. We do not ship Tineacide, Nailstat or Biofreeze to foreign countries, except Canada.
Important:
We do not guarantee delivery of any merchandise orders shipped outside
the US Postal Service delivery area. This includes international and
military APO orders. We will certainly ship the order to you, but if you
do not receive it, we will not resend or refund the purchase costs.
The buyer assumes all risk for non-delivery of international orders.
Fortunately, so far, we have not had any problems with receipt of items sent to
foreign countries.
Affiliate Websites: Purchases and Refunds
These affiliate websites include Walk Fit Orthotics, OurDoctorStore, Ionic Pro and Light Relief.
Products on these websites are not sold by DrNelsonClinic.com/Arrowhead
International, LLC. We only provide a web link to them. Therefore,
we have no control over those companies' policies and products. These affiliate website
companies may have return/refund policies which differ from Arrowhead
International, LLC. For issues regarding products ordered from these affiliate websites,
you must directly contact that affiliate company; we cannot accept their
returned merchandise or provide refunds for them. Orders
from Walk Fit Orthotics, Ionic Pro and Light Relief normally ship within 4 to 8
weeks after receipt of the order, unless "rush" shipping was ordered.
Please contact them directly if you have questions regarding a refund or order.
Their contact information is listed below.
Please note that products purchased through our affiliate website "OurDoctorStore" will be shipped directly from that company and not from Arrowhead International, LLC (DrNelsonClinic.com). All shipping questions and merchandise returns should be sent directly to "OurDoctorStore." Orders from "OurDoctorStore" normally ship within 3 to 5 days from receipt of the order. Please allow 7 to 14 days to receive the order. You may return new, unused merchandise to "OurDoctorStore" for a refund. Information regarding return policies will be sent with your order.
· Contact the Walk Fit, LLC company at: Walk Fit,
LLC, 20100 Vermont Ave, Torrance, CA 90502 or Walk Fit, LLC, PO Box 3241
Hollywood, CA 90078. Phone numbers (323) 938-9792 or (866) 220-2574 or
(800) 554-6051. Customer Service email "customerservice@walkfit.com".
Customer Service website
http://www.walkfit.com/custserv.php .
· Contact the Light Relief, LLC company at: Light Relief, LLC, PO
Box 10100, Van Nuys, CA 91410 or Light Relief, LLC, PO Box 3252, Hollywood, CA
90078. Phone number (800) 743-9852. Customer Service website
https://www.lightrelief.com/index.php?page=request&p_op=custserv .
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Contact the "OurDoctorStore" company at:
jm @ ourhealthnetwork.com, (312) 373-9294.
Mail: Please address correspondence and return merchandise to:
Arrowhead International, LLC
3705 Oakton Ridge
Hopkins, MN 55305 USA
Postal mail regarding our online merchandise or returned merchandise cannot be accepted at our clinic office locations and will be discarded. Please send all mail and packages to the address mentioned above.
Customer Service E-Mail: Customers may contact our customer service representatives regarding merchandise and orders at: service5 @ drnelsonclinic.com. Customer emails are normally answered within 2 business days. We are able to reply to emails during our business week of Monday through Thursday. Emails sent Friday through Sunday will be answered the following business week. We can not answer medical questions regarding your medical problems without seeing you as a patient in our office. We utilize spam filters on our incoming mail.
Telephone: Please do not call the medical clinic office with questions regarding merchandise or orders from this website, because they do not have any information regarding this online store. We do not accept telephone orders. In order to keep the cost of our products as low as possible, we do not have staff telephone support.
Billing: Charges will be billed under our company name of "Arrowhead International, LLC" and may appear on your statement as "ARROWHEAD."
Thank you for your business !
Proudly serving customers over the internet since 2002.
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To contact the webmaster regarding web site content (not regarding product orders) email: webmaster4 @ drnelsonclinic.com
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